❓ Help Centre
Frequently Asked Questions
Got questions? We've got answers. Can't find what you're looking for? Email us at support@makemycvnow.com
General
Is MakeMyCVNow really free?
Yes — completely free. You can build, edit, and download your CV as a PDF with no paywall, no trial period, and no credit card required. We believe everyone deserves access to a professional resume. Premium plans unlock extra features like all 10 templates, unlimited AI rewrites, and Job Match AI.
Do I need to create an account?
No account is needed to build and download your CV. If you want to save your CV and come back to edit it later, you can optionally sign in with Google or create an account with email — but it's not required.
What languages does MakeMyCVNow support?
The interface is available in English and Norwegian (Norsk), and can be switched via the language toggle in the top right. The AI can generate CVs in any language — it detects the language of your uploaded CV and offers to translate if needed.
Can I use MakeMyCVNow on my phone?
Yes. MakeMyCVNow is fully responsive and works on mobile, tablet, and desktop. You can also install it as a Progressive Web App (PWA) on your phone for quick access — you'll be prompted automatically on mobile.
AI Features
How does the AI writing work?
Upload your existing CV or fill in your details manually. Our AI rewrites your bullet points with strong action verbs and measurable impact, enhances your summary, and optimises your skills section — all in under 30 seconds. The AI enhances what you write; it never invents facts or fabricates experience.
Can I import my existing CV?
Yes! You can upload a PDF or Word document (.docx) of your existing CV. Our AI will extract the content and place it into your chosen template, then enhance it with professional language and formatting. You can also take a photo of your CV on mobile.
What is the CV Gap Analyser?
Paste any job listing URL and our AI compares it against your CV. You get a match score (0–100%), a breakdown of what you already have, what's missing, and a one-click option to rewrite your CV specifically for that job. It's the fastest way to tailor your CV for each application. Try it at CV Gap Analyser.
What is Job Match AI?
Job Match AI (premium feature) lets you paste a job URL directly on the AI CV page. It scores your CV against the job requirements, highlights gaps, and rewrites your CV in one click to better match that specific role — adding missing keywords and tailoring bullet points.
Does the AI generate cover letters too?
Yes. Once you have a CV, you can generate a matching cover letter with one click. Choose from 3 layout styles — Classic, Modern, and Minimal. The cover letter is tailored to your CV content and target role, and can be downloaded as a PDF.
Templates & Design
How many templates are available?
MakeMyCVNow offers 10 professionally designed templates: 6 are available on the free plan, and 4 premium AI-only templates (Prestige, Noir, Atlas, Meridian) are available with a 7-Day Pass or Monthly plan. All templates are ATS-optimised and fully customisable.
What does "ATS-optimised" mean?
ATS stands for Applicant Tracking System — the software companies use to scan and filter resumes before a human sees them. Our templates are designed so that every section, heading, and layout is properly parsed by these systems, giving your CV the best chance of reaching a human reviewer. Over 90% of large companies use ATS.
Can I customise colours and fonts?
Yes — premium users can customise template accent colours and fonts. Free users can use the default colour schemes, which are already professionally designed for each template.
Pricing & Billing
What do the premium plans include?
Premium plans (7-Day Pass and Monthly) unlock all 10 templates including 4 exclusive designs, unlimited AI rewrites, unlimited cover letters, unlimited PDF downloads, unlimited CV Gap Analyser scans, Job Match AI, custom colours and fonts, and more. See the full comparison on our pricing page.
How do I cancel my subscription?
You can cancel anytime from your Account Settings. When you cancel, your premium features remain active until the end of the current billing period, and you won't be charged again. Your saved CVs remain accessible.
Can I get a refund?
Premium purchases are final because they deliver digital content instantly — so we recommend using the free tier first to test the product before buying. Refunds are issued only for technical faults on our side (reported within 48 hours), duplicate charges, or unauthorized transactions. Our plans do not auto-renew, so there's no subscription to cancel. Users in Norway/EEA who have not used any premium feature retain the statutory 14-day right of withdrawal. See our full Refund Policy.
What currencies do you support?
Prices are shown in your local currency based on your location. We currently display prices in INR (India), NOK (Norway), EUR (Europe), GBP (UK), and USD (all other regions). The actual charge is processed in the displayed currency.
Privacy & Data
Is my data safe?
Your privacy matters to us. We don't sell your data. CVs are processed securely over encrypted connections, and we don't store your content longer than needed. You can delete your data at any time from your account settings. Read our full Privacy Policy.
Does the AI store or train on my CV data?
No. Your CV content is sent to Azure OpenAI solely to generate your results. It is not used to train AI models and is not stored after processing. Azure processes data under strict enterprise data processing agreements.
How do I delete my account?
You can delete individual CVs from your Dashboard. To delete your entire account, contact us at support@makemycvnow.com and we'll process it within 30 days.